Frequently Asked Questions (FAQs)

Choose the login method associated with the account you originally used. Using a different method may create a separate PPN account.

1. Email and Password

You may use an email address and password to create a PPN account or log in to an existing account.

To create an account, select Sign up now and complete the registration form. You will be asked to verify your email address before the account-creation process can be completed.

2. Microsoft for Work

Select Microsoft for Work if you want to create or access your PPN account using a Microsoft work or school account.

Your organization’s information technology policies must allow the account to be used with external single sign-on applications.

3. Microsoft Personal

Select Microsoft Personal if you have a personal Microsoft account, such as an address ending in @live.com, @outlook.com, @msn.com, or @hotmail.com. Do not use this option for a work or school Microsoft account.

4. Google

Select Google if you want to create or access your PPN account using a personal Gmail account or an eligible organizational Google Workspace account.

5. PPN Staff

Select PPN Staff if you are a PPN staff member with an email address ending in @pedspandemicnetwork.org.

If you are unsure whether you have a PPN staff account, submit a support request so the PPN Learn team can help verify your account. You may also use one of the other login methods described on this page.

Need help? If you cannot access your existing account or are unsure which login method you previously used, please contact the PPN Learn support team before creating another account.

Some content can be accessed immediately, while other content requires a PPN account, an enrollment key, or enrollment by a course facilitator.

Open Access

Content identified as Open Access does not require a PPN account or login. You can open the resource and begin using it immediately.

Open Access is commonly used for resources that do not require individual progress, participation, or completion tracking.

View an example of Open Access content.

Self-Enrollment

Some content requires a PPN account and login, but allows you to enroll without assistance from a course facilitator.

When you select the course or activity, follow the prompts to log in or create a PPN account. After signing in, select the available enrollment option to join the course.

Self-enrollment is commonly used for self-paced courses and modules. It allows you to track your progress and helps course teams understand learner participation.

Self-Enrollment with an Enrollment Key

Some courses allow self-enrollment but require a course-specific enrollment key. The course or program organizer should provide this key to eligible participants.

How to Enroll

1. Go to PPN Learn and select Log in.
   
2. Log in to your existing PPN account or select Sign in or sign up with another account. New users may be asked to verify an email address, create a password, and provide brief demographic information.
3. Navigate to the enrollment page for the course you want to join.
4. Enter the enrollment key provided by the course organizer in the Enrollment Options area, and then select Enroll Me.
   
5. After enrollment is confirmed, open the course and begin participating.

Protect enrollment keys: An enrollment key may be limited to a particular program, organization, or learner group. Do not share a key unless the course organizer has authorized you to do so.

Enrollment by a Facilitator

Some courses require both a PPN account and enrollment by a course facilitator, teacher, manager, or administrator. You cannot enroll yourself in these courses.

Facilitator enrollment is commonly used for cohort-based programs, institution-specific training, or courses with a defined participant group.

After the facilitator confirms your enrollment, log in to PPN Learn and look for the course under My courses.

Cannot find your course? If you believe you should have access but do not see the course after logging in, first confirm that you used the correct PPN account. Then contact your course facilitator or PPN Learn Support for assistance.

1. Share PPN Learn Resources

Direct learners to existing courses, curricula, toolkits, or other educational resources available through PPN Learn.

This may be a good option when you:

• Want learners to explore a resource independently
• Are recommending supplemental learning
• Do not need group-specific administration or reporting
• Want to incorporate PPN resources into an existing educational or training program

2. Create a Learning Cohort

A cohort can help organize learners who are completing PPN Learn content as part of the same institution, program, training initiative, or learning experience.

A cohort may be useful when you want to:

• Organize a defined group of learners
• Direct participants to selected PPN Learn content
• Support an institutional or program-based training initiative
• Monitor participation or completion when reporting is available
• Coordinate learning across a class, department, institution, or other group

3. Create a Structured Training Experience

For programs requiring additional organization, PPN Learn may be able to support a dedicated learning experience using existing PPN educational content.

Depending on the project, this could include:

• A curated sequence of existing PPN Learn resources
• Program-specific instructions or supporting materials
• Activities, assessments, or other learning components
• Defined completion expectations
• Learner enrollment or group management
• Appropriate reporting for designated course leaders

The appropriate approach will depend on your audience, educational goals, selected content, reporting needs, anticipated number of learners, and available resources.

• Identifying existing PPN Learn resources that align with your educational goals
• Determining whether learners should use existing courses or participate in a more structured learning experience
• Establishing and organizing learner cohorts
• Planning enrollment and learner access
• Identifying appropriate course roles and permissions
• Discussing available participation and completion reporting
• Organizing or adapting educational content for online delivery
• Supporting course design and development
• Testing the learner experience before launch

If your program requires participation, completion, or other learner data, discuss those needs with the PPN Education team before training begins. Early planning helps determine the appropriate course structure, enrollment method, tracking requirements, and permissions.

• Training goal: What should learners know or be able to do?
• Audience: Who will participate?
• Estimated number of learners: Approximately how many people will participate?
• Content: Will you use existing PPN Learn resources, propose new content, or use both?
• Timeline: When would you like the training to begin?
• Completion expectations: Will learners be expected to complete specific activities?
• Reporting needs: Will you need participation, completion, or other learner information?
• Program leadership: Who will coordinate the training for your organization?
• Ongoing use: Is this a one-time offering or a recurring program?

Interested in Using PPN Learn to Train Others?

Contact the PPN Education team to discuss your training goals and how PPN Learn may be able to support your learners.

The person must already have a PPN account before you can find and enroll them. Ask new users to create their account before completing these steps.

1. Open the course in which you want to enroll the user.
2. Select the Participants tab from the course navigation.
3. Select Enroll users.
4. In the user search field, begin entering the person’s name or email address.
5. Select the correct person from the search results.
6. Confirm the role that should be assigned. The default role is typically Student.
7. Select Enroll users to complete the enrollment.

• Student: Participates in course activities and completes assigned learning.
• Non-editing teacher: Supports learners and may review permitted course information but cannot modify course content.
• Front-end Teacher: Can manage learners and edit course activities and resources.

Important: Assign Front-end Teacher or Non-editing teacher roles only when the person requires those permissions. If you are uncertain which role to use, contact  PPN Learn Support before completing the enrollment.

Important: Before making significant changes to an established learning product, contact your PPN Education team point person to discuss the potential effect on learners, tracking, reporting, and approved content.

1. Open your course.
2. Turn Edit mode on.
   
3. Navigate to the section, activity, or resource you want to update.
4. Use the available editing options to add, move, edit, hide, duplicate, or remove content.
   

Tip: If an expected editing option is unavailable, the restriction may be intentional. Contact your PPN Education team point person instead of changing other settings to work around it.

Share Information or Instructions

A Text and media area is useful for information learners should see directly on the course page, including:

• Section introductions
• Instructions
• Learning objectives
• Brief explanatory content
• Images, links, reminders, or callouts

Keep course-page content concise and easy to scan. Longer educational content may be better suited to a separate resource or activity.

Share a Document or External Resource

A File is appropriate when learners need to open or download a document, worksheet, template, reference document, or presentation.

Give files descriptive, learner-friendly names instead of displaying only the uploaded filename.

A URL is appropriate when an external website, video, online tool, or partner resource is an intentional part of the learning experience.

Configure external resources to open in a new window or tab when appropriate so learners can easily return to PPN Learn.

Collect Learner Work or Feedback

An Assignment is useful when learners need to submit something for review. Depending on its configuration, learners may enter text, upload a file, receive feedback, or receive a grade.

A Questionnaire can collect ungraded responses such as course feedback, needs assessments, learner reflections, program evaluations, or experience surveys.

Create Discussion or Interactive Learning

A Forum is useful for asynchronous discussion, reflection, collaboration, introductions, case discussions, or learner questions.

Before opening a forum, add an introductory post explaining its purpose, how learners should participate, and what they should contribute.

Interactive Content can provide multimedia or interactive learning experiences. Before selecting this option, consider accessibility requirements and whether learner participation or completion needs to be tracked.

Assess Knowledge or Track eLearning Completion

A Quiz is appropriate when learners need to answer questions that can be evaluated or scored. Quizzes may support knowledge checks, formal assessments, passing-score requirements, feedback, and activity or course completion.

A SCORM Package is commonly used for interactive eLearning developed in an external authoring tool. Depending on the package and configuration, SCORM may report:

• Attempts
• Completion status
• Passing or success status
• Scores
• Time spent
• Learner interactions

Move

Change where an activity, resource, or section appears within the course.

Hide

Temporarily prevent learners from accessing an item while keeping it available to authorized course staff.

Duplicate

Create a copy of an existing activity or resource as a starting point for another item.

Delete

Remove an activity or resource from the course.

Use caution when deleting content. An activity may already contain learner participation, submissions, attempts, completion information, or other records.

If learners have already used an activity, do not delete it solely to replace or reorganize content. Contact your PPN Education team point person if you are unsure how the change could affect existing learner records.

Course Review Checklist

• Instructions are clear.
• Activity and resource names are understandable.
• Links work.
• Files open correctly.
• Required activities are visible.
• Activities appear in the intended order.
• Completion requirements match the intended learning experience.
• Assessments behave as expected.
• Hidden or draft materials are not unintentionally available.
• Learners can determine what they are expected to do next.

Recommended: For substantial changes, ask your PPN Education team point person to review or test the course before learners begin.

The PPN Education team can help determine the best approach while protecting the learner experience and existing course records. If you do not know your PPN Education team point person, contact PPN Learn Support .

Access Course Reports

1. Open the appropriate course.
2. Select Course from the course navigation.
3. Select Reports. Depending on the page layout, you may need to select More and then Reports.

Start with the question you need to answer, and then select the report designed to provide that information. No single report provides a complete picture of learner engagement or understanding.

Protect learner information: Download, store, share, and dispose of learner-level reports according to approved PPN practices and applicable institutional privacy and data-handling requirements. Share only the minimum information necessary for the authorized purpose.